Commonwealth Bank of Australia rolls out one-minute passport scan sign-up in digital banking push
Commonwealth Bank of Australia has launched a new account-opening feature, enabling select customers to verify their identity by tapping an e-passport against a smartphone. Since January, more than 2,700 people have signed up through the system. The NFC-based identity check works directly in the CommBank app on both Apple and Android, Sascha Thiel, the bank’s general manager for customer identity and digital security, told ITnews on Tuesday. Timing is key here: CBA has leaned on transaction-account growth as its franchise strength metric while the banking sector remains fiercely competitive. Back in February, the bank reported 12 million retail transaction accounts, 9.4 million users on its app, and 14 million logins each day—figures it directly tied to robust deposit growth.