ServiceNow launches EmployeeWorks for public sector, adds Autonomous Workforce as agencies seek trusted AI
ServiceNow, Inc. rolled out fresh software Thursday targeted squarely at government clients, introducing its EmployeeWorks “front door” experience for public-sector staff, plus a handful of AI “specialists” tailored for high-security government cloud setups. The timing stands out. Agencies face heat to upgrade services and maintain operations, all while veteran employees leave and fresh hires lag behind. Stretched thin, some are stacking AI onto aging systems—threading the needle on compliance as they go.