Biztonság Hírek 24 szeptember 2025 - 19 január 2026

January 23, 2026, 10:36 AM EST. AI could redefine payer work. McKinsey estimates 65%-80% of claims-processing jobs are transaction-oriented and fully automatable; 10%-25% are knowledge-oriented, while remaining roles are relationship-driven. Generative AI could raise productivity in knowledge and relationship tasks by up to 50%-handling data cleaning, note-taking, research, and proposals. Roles fall into doers, deciders, and interpreters; agents could replace many interpreters and some doers. AI may deliver intelligent support to members navigating choices, enabling concierge-like case management for complex cases while reducing personalized attention for routine events. The shift promises substantial productivity gains but also disruption; payers must invest in re-skilling, create new roles to develop and monitor agentic systems, and plan governance. Leaders must decide how to balance automation with human care.