Santa Clara, California, March 10, 2026, 09:05 PDT
ServiceNow has teamed up with data security firm Cohesity, aiming to make it easier for customers to recover AI agents and their data following mishaps, cyberattacks, or accidental changes. This move tacks on a new layer of recovery to ServiceNow’s autonomous enterprise tool ambitions. The two companies said they plan to roll out integrated features connecting ServiceNow’s AI Agent Control Tower with Cohesity Data Cloud later this year.
Timing is key here as a growing number of companies shift from AI pilots to deploying autonomous agents — these are software tools capable of taking independent action inside business systems. Such agents aren’t just reading data; they’re actively changing records, launching tasks, and interacting with core information. A single bad prompt, logic slip, or crafted malicious input can ripple through systems quickly.
Recovery is now taking center stage, not only automation. On Tuesday, Cohesity pointed out that tackling AI incidents could require joint moves across IT management, observability, and data platforms. The company’s ServiceNow integration aims to handle those situations by automating restoration back to a previously verified state.
ServiceNow is angling for a bigger slice of the enterprise AI market with this partnership. Back in January, it bumped up its collaborations with OpenAI and Anthropic, also tying its platform into Microsoft’s agent tools. The focus: governance and orchestration—core selling points for the large enterprise crowd.
ServiceNow Chairman and CEO Bill McDermott put it bluntly: AI agents demand “audit-grade proof at every step.” Cohesity CEO Sanjay Poonen, for his part, argued resilience can’t just be “an afterthought.” ServiceNow says its platform manages and coordinates agents throughout the enterprise. Cohesity’s technology, meanwhile, is built to roll data back to a verified baseline if there’s ever a disruption. ServiceNow Newsroom
It’s a busy field. Both ServiceNow and Salesforce are stacking up AI features and snapping up companies, responding to customer demand for more automation. ServiceNow, for its part, keeps doubling down on security and workflow automation, picking up Moveworks, Armis, and Veza along the way.
ServiceNow’s partnership is just part of a bigger spending spree and dealmaking streak. Back in January, the company put out a 2026 subscription revenue forecast—$15.53 billion to $15.57 billion—that topped what Wall Street was looking for. ServiceNow also pointed to fresh agreements that are stretching its reach in AI and security. “ServiceNow was growing both organically and by acquisition to expand its market opportunity,” Valoir CEO Rebecca Wettemann said at the time. Reuters
The returns here are far from guaranteed. Those new features aren’t coming until later this year, and investors have lingering doubts about AI’s impact—will it bolster the big software players or threaten their turf? This month, Peter Tuz, president of Chase Investment Counsel, said investors still want evidence that AI won’t “fundamentally hurt the business” for certain software companies. ServiceNow Newsroom
ServiceNow dropped roughly 3.2% in morning trade Tuesday. Salesforce lost around 2.0%. Oracle edged lower, off about 0.4%. The moves point more to wider softness across enterprise software than any direct hit from the announcement itself.
ServiceNow, which handles automation for enterprise workflows and IT ops, has ramped up its AI alliances in a bid to stay ahead of the new wave of autonomous AI agents. Software stocks have been sliding broadly, adding pressure, but the company is sticking to its strategy.
