Canada tax season 2026: CRA adds Saturday phone help, faster preparer access and a GenAI chatbot
Ottawa, Ontario, Feb 13, 2026, 07:21 The Canada Revenue Agency plans to hire or rehire around 1,700 contact-centre staffers, aiming to answer calls from an average 70% of unique callers for the 2026 tax-filing season. With the extra hands, CRA’s call centre headcount should hit 4,500 or so. Saturday phone lines will open March 21 through May 2, 9 a.m. to 5 p.m. Eastern, the agency said.