Canada tax season 2026: CRA adds Saturday phone help, faster preparer access and a GenAI chatbot
The Canada Revenue Agency will hire about 1,700 contact-centre staff and add Saturday phone service from March 21 to May 2, targeting a 70% response rate for unique callers during the 2026 tax season. The CRA is steering users to online tools, including a generative AI chatbot, and tightening login security with backup multi-factor authentication.