Verizon’s $20 outage credit puts mobile internet reliability back in focus
Verizon Communications will give a $20 credit to hundreds of thousands of customers following a 10-hour wireless outage that affected calls, texting, and mobile internet across regions like the Northeast, Southern California, and Texas. The Federal Communications Commission announced it will investigate the incident. Verizon blamed the outage on a software problem, denying any cyberattack. The outage struck at a particularly inconvenient moment for mobile internet, now the go-to connection for everything from ride-hailing apps to two-factor authentication. When it goes down, the impact extends beyond streaming — payments, work platforms, and even essential safety measures can all be affected.