Business Trends 18 February 2026

Salesforce Says You May Never Need to Log In Again as Headless 360 Opens CRM to AI Agents
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Salesforce Says You May Never Need to Log In Again as Headless 360 Opens CRM to AI Agents

Salesforce has launched Headless 360, allowing AI agents to access its CRM platform via APIs and command-line tools without a browser. The company says its Agentforce AI handled 3 million support conversations, cut case volume by 8%, and saved $100 million annually. Investors are watching to see if agent-driven usage can offset pressure on traditional per-seat software pricing. Salesforce shares rose to $185.38 in morning trading.
April 20, 2026
Spotify stock jumps, then wobbles as SeatGeek ticket tie-up meets Google’s new music AI
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Spotify stock jumps, then wobbles as SeatGeek ticket tie-up meets Google’s new music AI

Spotify shares climbed as much as 5.2% Wednesday after SeatGeek announced it will sell primary tickets through Spotify’s concert discovery. The stock pared gains and turned volatile after Google unveiled a music-generation tool in its Gemini app, raising fresh concerns about AI’s impact on music platforms. Spotify traded up 3.3% at $477.88 by early afternoon. Traders await Fed minutes and signs the SeatGeek deal will boost revenue.
February 18, 2026