Salesforce Says You May Never Need to Log In Again as Headless 360 Opens CRM to AI Agents
Salesforce has launched Headless 360, allowing AI agents to access its CRM platform via APIs and command-line tools without a browser. The company says its Agentforce AI handled 3 million support conversations, cut case volume by 8%, and saved $100 million annually. Investors are watching to see if agent-driven usage can offset pressure on traditional per-seat software pricing. Salesforce shares rose to $185.38 in morning trading.